Frequently Asked Questions
Everything you need to know about our premium stationery and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return personalized or custom-made products?
Due to the unique nature of custom stationery, we cannot accept returns on personalized items unless they arrive damaged or contain a printing error on our part.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Is the paper used in your products sustainably sourced?
Yes, Paper Rose Studio is committed to environmental responsibility. All of our paper products are FSC-certified and sourced from suppliers who prioritize sustainable forestry practices.
How can I track my order once it has shipped?
Once your order leaves our studio, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Do you offer wholesale opportunities for retailers?
We certainly do! If you are interested in carrying Paper Rose Studio products in your shop, please visit our Wholesale page to submit an application and view our current catalog.